Return & Exchange Policy

Return & Exchange Policy

Exchange Policy

  1. Without prejudice to any contractual or statutory warranty rights, the customer has the right to exchange a product purchased from the Store within 5 days from the date of receiving the product. Exchange requests will not be accepted after the 5-day period has expired.
  2. To be eligible for an exchange, the product must be in its original condition, unused, and free from any signs of use or benefit. The Store reserves the right to inspect the product before approving the exchange to verify its condition.
  • The customer is responsible for the shipping costs associated with exchanging the product.
  • For international exchanges, the customer is responsible for all shipping charges and for delivering the product to the shipping carrier.
  • If the product is found to have a defect or if an incorrect item was delivered, the customer will be compensated accordingly.

Products Not Eligible for Exchange

The customer is not entitled to exchange a product in the following cases:

  1. If the product was custom-made or manufactured according to the customer's specifications, except where the product is defective or does not conform to the agreed specifications.
  2. If the product consists of video tapes, CDs, DVDs, software, or other digital media that have been used.
  3. If the product consists of newspapers, magazines, publications, books, or other copyrighted materials.
  4. If the defect resulted from improper handling, misuse, or negligence by the customer.
  5. If the contract relates to accommodation, transportation, or catering services.
  6. If the contract relates to the purchase of software or downloadable digital products via the Internet.

Return Policy

  1. Without prejudice to any contractual or statutory warranty rights, the customer has the right to cancel the purchase and return the product purchased from the Store within 5 days from the date of receiving the product. Return requests will not be accepted after the 5-day period has expired.
  2. To be eligible for a return, the product must be in its original condition, unused, and free from any signs of use or benefit. The Store reserves the right to inspect the product before approving the return to verify its condition.
  3. The customer is responsible for all costs associated with the return process. For international returns, the customer is responsible for all shipping charges and for delivering the product to the shipping carrier. If the product is found to be defective or an incorrect item was delivered, the customer will be compensated accordingly.

Products Not Eligible for Return

The customer is not entitled to return a product in the following cases:

  1. If the product was custom-made or manufactured according to the customer's specifications, except where the product is defective or does not conform to the agreed specifications.
  2. If the product consists of video tapes, CDs, DVDs, software, or other digital media that have been used.
  3. If the product consists of newspapers, magazines, publications, books, or other copyrighted materials.
  4. If the defect resulted from improper handling, misuse, or negligence by the customer.
  5. If the contract relates to accommodation, transportation, or catering services.
  6. If the contract relates to the purchase of software or downloadable digital products via the Internet.